Privacy Policy

Privacy Policy

Elevana Limited
Effective Date: 22 September 2024

This Privacy Policy describes how Elevana Limited ("we," "our," "us") collects, uses, and discloses your personal information when you visit, use our services, or otherwise communicate with us. For purposes of this Privacy Policy, "you" and "your" refers to the user of our services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the services on our website, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our services, we collect personal information about you from various sources. The information we collect and use depends on how you interact with us. Over the past 12 months, we have collected personal information as outlined below.

In addition to the specific uses outlined below, we may use your information to communicate with you, provide the services, comply with legal obligations, enforce our terms of service, and protect or defend our services, our rights, and the rights of our users.

What Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our website and services. "Personal information" refers to information that identifies, relates to, or can be associated with you.

Information We Collect Directly from You

  • Basic Contact Information: Name, address, phone number, email.
  • Order Information: Name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account Information: Username, password, and security questions.
  • Shopping Information: Items you view, put in your cart, or add to your wishlist.
  • Customer Support Information: Information you choose to include in communications with us, such as inquiries or messages.

Some features of our services may require you to provide this information directly. You may elect not to provide this information, but doing so may prevent you from using certain features.

Information We Obtain from Third Parties

We may obtain personal information about you from third parties, including:

  • Service Providers: Companies that support our website and services, such as Shopify.
  • Payment Processors: Companies that collect payment information (e.g., bank account, credit card details) to process payments and fulfill orders.

When you visit our website or interact with our services or advertisements, we, or third-party providers, may collect information using online tracking technologies such as cookies and web beacons.

Any information obtained from third parties will be treated according to this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or their privacy policies.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to process payments, fulfill orders, manage your account, and provide related notifications (such as order confirmations, shipping updates, etc.).
  • Marketing and Advertising: If you sign up for our newsletter, you agree to receive updates and marketing materials from Elevana Limited. You can unsubscribe at any time.
  • Security and Fraud Prevention: We use your personal information to detect and investigate fraudulent, illegal, or malicious activities. You are responsible for keeping your account credentials secure. If your account has been compromised, contact us immediately.
  • Customer Communication: We use your information to respond to inquiries and provide customer support. This allows us to improve services and maintain our business relationship with you.

Cookies

We use cookies on our website to power and improve our services. Cookies allow us to remember your actions and preferences, run analytics, and better understand user interactions. For more information about how cookies function on our website, refer to Shopify’s Cookie Policy.

You can control cookie settings through your browser. However, blocking cookies may negatively impact your experience on our website.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

  • Service Providers: Vendors who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, fulfillment, and shipping).
  • Business and Marketing Partners: Partners, such as Shopify, that help provide services and advertisements.
  • With Your Consent: Information shared with third parties at your request or when using social media widgets.
  • Corporate Affiliates: We may share your information with our affiliates in the interest of running a successful business.
  • Legal Requirements: We may disclose your information in compliance with legal obligations or in connection with a business transaction, such as a merger.

Third-Party Websites and Links

Our website may contain links to third-party websites. We are not responsible for the privacy or security of information on these sites. You should review the privacy policies of any third-party sites you visit. Information shared on public forums, including social media platforms, may be viewable by other users.

Security and Retention of Your Information

While we strive to protect your personal information, no security measures are entirely secure. Information transmitted to us may not be secure during transit. We recommend that you do not send sensitive information using unsecure methods.

We retain your personal information for as long as necessary to maintain your account, provide our services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have the following rights regarding your personal information:

  • Right to Access/Know: Request access to personal information we hold about you.
  • Right to Delete: Request the deletion of personal information.
  • Right to Correct: Request corrections to inaccurate personal information.
  • Right to Portability: Request a copy of your personal information and transfer it to a third party.
  • Restriction of Processing: Ask us to stop or restrict the processing of your personal information.
  • Withdrawal of Consent: Withdraw your consent for processing where applicable.
  • Managing Communication Preferences: Opt-out of promotional emails, but continue to receive non-promotional communications, such as order-related emails.

We will not discriminate against you for exercising any of these rights. You may need to verify your identity before we can fulfill your request. Authorized agents may act on your behalf, but we will require proof of authorization.

Complaints

If you have complaints about how we handle your personal information, please contact us at hello@elevana.co.nz. If you are unsatisfied with our response, you may have the right to contact your local data protection authority.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact us at:

Elevana Limited
Email: hello@elevana.co.nz