Products FAQs
Elevana is not recommended during pregnancy.
Pregnancy can change how your scalp reacts, even to products you’ve used before, so we suggest waiting until after birth (and once your body has settled).
Herbal “DHT-blocking” topicals haven’t been well studied in pregnancy, so as a precaution we recommend avoiding them and checking with your midwife or doctor first, if you choose to use.
Postpartum hair shedding is a normal hormonal process that can feel intense but is usually temporary, and when you’re ready, Elevana can help support postpartum hair loss and regrowth by nurturing a healthy scalp environment as part of your routine.
Elevana stands out for its curated selection of gentle hair care products that prioritise quality, efficacy, and a touch of simplicity.
At this time, we don't provide samples.
Yes, all of our products are cruelty-free. We do not test on animals, and we ensure that our suppliers adhere to the same ethical standards.
Shippping & Returns FAQs
We accept various payment methods, including credit/debit cards (Visa, Mastercard), PayPal, and Afterpay.
At this stage we only ship within NZ & AUS. Shipping costs and delivery times may vary depending on your location. Please refer to our shipping policy or contact our customer service team for more information.
Once your order has been shipped, you will receive a tracking number via email or SMS, depending on the contact information provided at checkout. You can use this tracking number to monitor the status of your delivery.
Can't find your questions?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.